Frequently Asked Questions

What type of jewelry do you sell?

We specialize in fine quality gold-plated jewelry, including necklaces, rings, earrings, and bracelets.

Is your jewelry real gold?

No, our jewelry is gold-plated, meaning a layer of gold is applied to a base metal, giving it the appearance of real gold at a more affordable price.

 

How can I place an order?

You can place an order directly through our website by selecting your desired products, adding them to the cart, and completing the checkout process.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, JazzCash, EasyPaisa, bank transfers, and we also offer COD.

How long will it take to receive my order?

Once your order is processed, delivery within Pakistan typically takes 3-5 business days. You will receive a tracking number once your order is dispatched.

 

Can I return or exchange my jewelry?

Yes, we accept returns or exchanges within 2 days of delivery, provided the items are unused and in their original packaging. However, customized items are not eligible for return due to any reasons.

How do I track my order?

Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order on the courier’s website.

Do you ship internationally?

Currently, we only ship within Pakistan.

 

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 24 hours of receiving the order, and we will assist you with a replacement or refund.

How should I care for my gold-plated jewelry?

To ensure longevity, avoid exposure to moisture, perfumes, and harsh chemicals. Store your jewelry in a dry place and clean it gently with a soft cloth.

How can I contact you for more information?

You can contact us via email at [your email address] or reach out to us on WhatsApp for any inquiries. We are happy to assist with any questions or concerns.

RINGS

BRACELETS

NECKLACE

EARINGS